Terms of Service

Draft for legal review before launch.

Effective date: 02 Oct 2026

MilkMan is a voice milk-collection and milk-parlor management platform, operated under CoherenIQ (Udyam Registration Number: UDYAM-KR-03-0729555), registered address # 60/1-23, 3rd Cross, Monypal County Rd, Singasandra, Bengaluru, Karnataka 560 068, India (“MilkMan”, “we”, “us”). These Terms govern use of the MilkMan website, the parlor admin app, the collector app, the vendor view, and related services. By creating an account or using MilkMan you agree to these Terms, our Privacy Policy and our Refund & Cancellation Policy. If you do not agree, please do not use MilkMan.

1. Who can use MilkMan

MilkMan is for dairies, milk parlors and similar businesses in India. You must be at least 18 and legally able to contract, and you act for the business you register. You are responsible for the accuracy of the details you give and for keeping logins and PINs confidential. You are responsible for all activity under your parlor, including by your collectors and vendors.

2. What MilkMan is (and is not)

MilkMan is software that lets a parlor record milk collections (including by voice), see them live, calculate vendor payouts and collector wages from rates and wages that you enter, and keep records. MilkMan is not a dairy, a milk buyer or seller, an employer, a payment aggregator, or a party to any sale of milk or any employment between you and your vendors or collectors. We do not hold or pay out the money you owe your vendors or collectors, and we do not guarantee the quality or quantity of any milk.

3. Free trial, prepaid wallet and fees

New parlors get a 30-day free trial with every feature and no card, limited to 5 routes and 50 vendors per route, unless we agree otherwise in writing.
After the trial the platform fee is ₹0.25 per vendor per day plus 18% GST. A day’s vendor count is the average of the vendors served in the morning and in the evening, rounded to the nearest whole number. Prices may change with 30 days’ notice and do not affect days already used.
You pay in advance into a prepaid wallet through Razorpay. Fees build up daily and are deducted from the wallet at month end against a GST invoice. A day can start only if the wallet covers one day’s charge; otherwise collection pauses and, after 7 days, the account locks until funds are added. You can always view and export your data.
Offers and bonus credits are subject to their stated conditions. See our Refund & Cancellation Policy.

4. Your responsibilities as a parlor

You are responsible for the rates, vendor lists, wages, leave and attendance you enter, and for the payouts and wages you actually pay. Check them before you rely on them.
Voice recognition is automatic and can be wrong. MilkMan shows a confirmation card (vendor, quantity, grade, amount) and saves nothing until it is confirmed. You and your collectors are responsible for checking that card before confirming.
Comply with the laws that apply to you, including labour, food-safety, consumer-protection and tax laws, and obtain any consents you need from your vendors and collectors for recording their data.
Keep logins secure; use the PIN reset and sign-out tools when people leave; do not share your parlor code publicly.
Close the books only for periods you have checked and paid; closing is a control you operate, and reopening it is recorded in the activity log.

5. Collectors and vendors

Collectors and vendors use MilkMan with the parlor’s login, under the parlor’s arrangements with them. The parlor, not MilkMan, is their counterparty for milk, payments and wages. Questions about a vendor’s entries, rates or payouts should go to the parlor.

6. Acceptable use

No unlawful, false or infringing content or records.
No attempt to access another parlor’s account or data, or to disrupt, scrape or reverse-engineer the service.
No spam or harassment, and no creating accounts to repeatedly claim free trials.

7. Your data and our rights

You keep ownership of the data you enter. You give MilkMan a limited, non-exclusive licence to host and process it to provide the service. Our Privacy Policy explains how data is handled and retained: detailed entries are kept 24 months and monthly summaries up to 7 years. The MilkMan name, logo and software belong to CoherenIQ.

8. Third-party services

MilkMan relies on third parties such as Razorpay, hosting providers, message providers and the speech service built into your phone’s browser. We are not responsible for their outages or acts, though we will work to limit the effect on you.

9. Availability and disclaimers

The collector app stores entries on the phone and uploads them when a connection returns, but we do not guarantee uninterrupted or error-free operation. MilkMan is provided “as is” and “as available”, without warranties of any kind to the extent permitted by law. Keep a fallback way to note collections (such as paper) for outages, and download your data regularly.

10. Limitation of liability

To the extent permitted by Indian law, CoherenIQ and MilkMan are not liable for indirect, incidental or consequential loss, or any loss of profit, data, goodwill, or amounts mis-paid to vendors or collectors. Our total liability for any claim is limited to the fees you paid to MilkMan in the three months before the claim, excluding amounts refundable under our Refund Policy.

11. Indemnity

You agree to indemnify CoherenIQ against claims, losses and reasonable legal fees arising from your breach of these Terms, your violation of law, the data you enter, or your dealings with vendors and collectors.

12. Suspension and termination

You may stop using MilkMan at any time. We may suspend or end an account for breach of these Terms, suspected fraud or misuse. An account paused or locked for an empty wallet is restored when funds are added. Sections that by nature should survive (such as liability, indemnity and governing law) continue after termination. You can export your data before the account closes.

13. Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, fire, war, strikes, government action, internet or telecom failure, or failure of a third-party provider such as a payment gateway or hosting partner.

14. Changes to these Terms

We may update these Terms. The effective date above shows the latest revision. Continued use after a change means you accept the updated Terms.

15. Grievance officer

In line with the Information Technology Act, 2000 and the Intermediary Guidelines Rules, 2021, complaints about content, conduct or use of the platform can be sent to our Grievance Officer at support@cohereniq.com. We aim to acknowledge within 2 business days.

16. Governing law

These Terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka, India.

Questions? Write to support@cohereniq.com. See also our Terms of Service, Privacy Policy and Refund & Cancellation Policy. ← Back to MilkMan