Refund & Cancellation Policy

Draft for legal review before launch.

Effective date: 02 Oct 2026

MilkMan is a voice milk-collection and milk-parlor management platform, operated under CoherenIQ (Udyam Registration Number: UDYAM-KR-03-0729555), registered address # 60/1-23, 3rd Cross, Monypal County Rd, Singasandra, Bengaluru, Karnataka 560 068, India (“MilkMan”, “we”, “us”). This policy explains how payments made to MilkMan through our payment gateway (Razorpay) are handled, and when they are refunded. Read it together with our Terms of Service.

1. What you are paying for

MilkMan is a subscription service, not a product delivered at checkout. You pay in advance by adding funds to a prepaid wallet. The wallet is used only to pay MilkMan’s platform fee of ₹0.25 per vendor per day plus 18% GST, where a day’s vendor count is the average of the vendors served in the morning and in the evening, rounded to the nearest whole number. Charges build up through the month and are deducted from the wallet at month end against a GST invoice. A wallet top-up is an advance payment for future service. It is not a bank deposit, it earns no interest, and it can be spent only on MilkMan fees.

2. Free trial

New accounts get a 30-day free trial with every feature and no card. Nothing is charged during the trial and nothing is charged unless you choose to add funds. If you do nothing, the account is paused when the trial ends (see section 6) and your data stays available for export.

3. Cancellation

There is no lock-in, no cancellation fee and no minimum balance. You may stop using MilkMan, or close your account, at any time.
Closing your account stops all future charges. Charges already accrued for days you used the service remain payable and are settled from your wallet.
You may export all of your data before and after closing.

4. Refunds

Within 7 days of your first wallet top-up: if you are not satisfied, ask us and we will refund the unused part of that top-up in full. Platform fees (with GST) already accrued for days you used the service are not refunded.
After that: you may ask for the unused wallet balance to be refunded when you close your account. We deduct fees (with GST) already accrued and any amount we are unable to recover from the payment gateway, and refund the rest.
Fees already deducted against a month-end invoice are for service already provided and are not refundable, except where we billed in error (see section 6).
Reducing vendors mid-month does not refund fees already accrued; the lower count applies from the next day.

5. Promotional and bonus credit

Bonus credit given through offers or referral codes is a promotional balance, not money you paid us. It cannot be withdrawn or refunded in cash, has no cash value, and can only be used against MilkMan fees.

6. Billing errors, failed and duplicate payments

If we billed you incorrectly, we will correct it by crediting your wallet or refunding the difference. If money was debited from your bank, card or UPI but your wallet was not credited, or you were charged twice, write to us with your payment reference. We will verify with Razorpay and your bank and, once the debit is confirmed, either credit your wallet or refund the amount to your original payment method, normally within 7 business days of verification, subject to your bank’s own reversal timelines.

7. If your wallet runs out

A day can start only if the wallet covers one day’s charge. If it does not, new collection is paused: you can still view and download your data and add funds, and entries a phone has already collected are accepted and kept. After 7 days without funds the account is locked until you add funds. We do not delete your data for non-payment, and we do not charge any penalty or late fee.

8. Non-refundable situations

Fees (with GST) for days on which the service was available to you.
Promotional, bonus and referral credit.
Amounts withheld or reversed because of confirmed fraud, abuse, or breach of our Terms.

9. Payments between you, your vendors and your collectors

MilkMan only records milk collections and calculates amounts. Money you pay to milk vendors, or wages you pay to collectors, never passes through MilkMan, and any dispute about it is between you and them.

10. Chargebacks

Please write to us first. Most billing issues are resolved faster by a direct refund than by a bank dispute. If you raise a chargeback with your bank, it is handled under Razorpay’s standard dispute process, and we may pause the account while it is open.

11. GST invoices

Platform fees are covered by a monthly GST invoice. If a refund is made, we adjust the invoice as the law requires.

12. How to request a refund or raise a grievance

Write to support@cohereniq.com with your parlor name, parlor code and payment reference. We aim to acknowledge every request within 2 business days. Approved refunds are returned to the original payment method within 7 business days.

13. Changes to this policy

We may update this policy from time to time. The effective date above shows the latest revision. Continued use of MilkMan after a change means you accept the updated policy. Changes do not affect amounts already paid for service already provided.

14. Governing law

This policy is governed by the laws of India, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Disputes are subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka, India.

Questions? Write to support@cohereniq.com. See also our Terms of Service, Privacy Policy and Refund & Cancellation Policy. ← Back to MilkMan